Return and Refund Policy for Conscious Wellness Global Private Limited

Introduction

Conscious Wellness Global Private Limited is committed to providing high-quality food and grocery products. We understand that there may be instances where you need to return a product. This policy outlines the terms and conditions for returns and refunds.

Eligibility for Returns

• Returns must be initiated within 7 (seven) days of purchase.
• Proof of purchase (order confirmation or invoice) is required.

Process for Returns

1. Contact Customer Support: Contact our customer support team at customercare@consciouswellnessglobal.com or whatsapp at +91 9035552468 to initiate a return. Provide your order number and reason for return.
2. Return Authorization: Our customer support team will provide you with a return authorization number (RA#) if your return is eligible.
3. Packaging: Carefully pack the product in its original packaging along with the RA#.
4. Shipping: Ship the product to the return address provided by our customer support team. You are responsible for return shipping costs unless the product is damaged or defective upon arrival.
5. Refund: Once we receive the returned product and verify its condition, we will process a refund to your original payment method. Please allow 4-5 business days for the refund to reflect in your account.

Non-Returnable Items

• Perishable products (e.g., bread, snacks items, batter) cannot be returned due to their nature.
• Customized or personalized products cannot be returned.

Refunds

• Refunds will be issued in the original form of payment.
• Shipping charges are non-refundable unless the product is damaged or defective upon arrival.
• Processing time for refunds may vary depending on your payment method.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support immediately with photos of the damaged product. We will arrange for a replacement or issue a refund.  

Contact Us

If you have any questions or require further assistance, please contact our customer support team at customercare@consciouswellnessglobal.com or whatsapp at +919035552468

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.